IT Testing Support Higher Apprenticeship - Daxtra

IT Testing Support Higher Apprenticeship - Daxtra

About Daxtra:

Headquartered in the UK, the Daxtra Group consists of entities in several countries worldwide. The company develops and sells software as a service (SaaS) to the recruitment industry. The group has a strong trading record across the last two decades, has adapted well to global pandemic and through recent product development and global expansion is well placed to continue to grow over the coming years.

Overview:

Reporting to the Testing Team Director, your primary role will be to serve as Testing Engineer. This will involve communicating with the other teams, ensuring quality of service, in accordance with established company procedures. Additionally, further developing and improving testing procedures. This is a hands-on role, troubleshooting technical solutions related to software, services, deployment, configuration and setup errors as well as reporting issues via effective internal and external communication, and following required procedures in use of systems, and documentation, as well as receiving and checking feedback from other engineers to cross check if issues have been resolved.

Responsibilities:

• Help the team detect issues
• Develop new testing cases
• Update existing procedures to align with new features and processes
• Research and identify solutions to software and service issues
• Diagnose and troubleshoot technical issues, including deployment, configuration and setup
• Ask targeted questions to quickly understand the root of the problem
• Track issues through to resolution, within agreed time limits
• Communicate with other teams through all available channels
• Refer to internal systems or external resources to provide accurate solutions
• Ensure all issues are properly logged and documented
• Prioritize and manage several open issues at one time
• Follow up on open projects if and when required
• Prepare accurate and timely reports

Our ideal candidate:

• You’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply
• Ultimately, you will be a person the other team members can trust. They will rely on you to provide timely and accurate reporting on technical issues you find during the test process
• We are expecting individuals that are keen to improve the quality of our product as well as learn and expand their knowledge by working closely with other professionals and independently investigating solutions via all available tools and resources

Other desirable skills:

• Excellent written and oral communication
• Sense of when to escalate a problem, or ask for assistance
• Problem solving and follow through, can think outside the box
• Pragmatic and thorough
• Maintain friendly and professional relationships with clients and colleagues

Salary: £16,000 per annum.

Working hours: 35 hours per week, 10am - 6pm.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.