Digital Support Higher Apprenticeship - Gillies of Broughty Ferry

Digital Support Higher Apprenticeship - Gillies of Broughty Ferry

Gillies of Broughty Ferry is a family-run business with a long-standing reputation for quality, service, and community values. We’re looking for a motivated and enthusiastic apprentice to join our office team and start their career in a supportive, professional environment.

Overview:

You’ll gain hands-on office experience while working towards a nationally recognised qualification. This role is perfect for someone eager to learn, organised, and keen to develop practical skills in a busy business environment.

Responsibilities:

• Process customer transactions by using ERP systems (Dynamics NAV) to take payments, record them accurately, and update customer records in real time. You will become a systems expert on this.
• Scan, upload, and file documents in Tracks, ensuring all customer and financial records (including sales orders) are stored correctly and easy to retrieve.
• Triage queries by acting as the first point of contact, resolving straightforward issues and escalating complex queries to the relevant team via MS Outlook.
• First point of contact by managing incoming calls by handling requests such as delivery bookings, ensuring queries outside scope are redirected and escalated to the correct department.
• Generate sales order documentation by printing forms, obtaining customer signatures, and filing signed copies appropriately.
• Confirm delivery completion by collecting customer sign-off once goods have been delivered and updating records accordingly.

Desirable skills:

• High standard of IT skills.
• Good command of English.
• Attention to detail.
• Knowledge and good ability of Microsoft Office (Word, Excel, etc).
• Excellent organisational skills and timekeeping.
• A positive and enthusiastic attitude to work.
• Ability to communicate successfully and work effectively with other team members.

Salary:

£16,575 – £19,851 per annum

Working hours:

37.5 hours per week, 9am - 5pm, Monday to Friday - 1 in every 5 weeks one day at the weekend.

Benefits:

• 30 days annual leave (including public holidays)
• Company discount after probationary period
• Company pension scheme
• Full apprenticeship training and support leading to a nationally recognised qualification
• Supportive team environment with opportunities to learn from experienced colleagues

Future prospects:

• Upon successful completion of the apprenticeship, there is opportunity to stay on within the team to grow and evolve in your role.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.