2026 Customer Marketing Operations Placement

2026 Customer Marketing Operations Placement

We are looking for an enthusiastic Intern to join our Customer Marketing Operations team working on our marketing and transactional campaigns on a 12-month placement.

From day one, our placement students are fully integrated into Team Hilton. Our placements offer vast exposure and opportunities, such as networking with senior executives, involvement in regional conferences and for some, international travel.

Based in our Glasgow Corporate Office, you will be part of a cohort of around 10 interns and take part in regular connect meetings and feedback sessions designed to support your development. You will benefit from our social area, including a table tennis and pool table. We have good transport links, just a five-minute walk from Central & Queen Street Train Stations, and Buchanan Street Subway.

The Opportunity

The Hilton Customer Marketing Operations team uses customer and guest insights to evolve and deliver personalised experiences for our customers and guests. We are looking for an enthusiastic, curious, and innovative intern with a dream to think beyond the day-to-day and envision what could be.

As an intern you will be an integral part of the Customer Marketing Operations team, collaborating with industry leading digital marketers on global campaigns using revolutionary technologies to transform our guests and customers' experiences. This will involve implementing new journey campaigns, enhancing existing technologies and processes while also delivering insights to help improve our channel performance.

Some of the more specific responsibilities you may undertake include:

• Assist with the strategy, development, and execution of our marketing and transactional email campaigns, mobile In App Messaging and push, using Braze, our Email Service Provider (ESP).
• Support the creative solution improvement of design, process or technical challenges related to email and mobile projects.
• Monitor and analyse key performance metrics for email and mobile marketing and transactional campaigns, to generate insights and recommendations for campaign optimisation.
• Establish good partnerships with outside vendors, internal constituents, and other departments to support open collaborative communication.

Why choose us?

Embarking on our year in industry programme is a transformative journey, encompassing a structured framework of learning and development activities. Here's what you can look forward to:

• Learning and Development: Interns have access to Hilton University to enhance their skills and contribute meaningfully to ongoing projects.
• Networking: Our interns can connect with professionals across the business, paving the way for valuable relationships.
• Feedback and Growth: Regular evaluations and feedback sessions will ensure our interns receive guidance and an opportunity to continually improve.
• Cross-Exposure: Opportunity to gain insight into another function.
• Hilton Perks: Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.
• Salary & Benefits: £26,000 Gross PA & private healthcare.
• Location: Glasgow office. Our placements are office based with flexibility offered across some teams.

What are we looking for?

• A strong sense of alignment to our culture and values.
• A current Bachelor’s or Master’s student with a required 12-month year in industry placement as part of your degree.
• A degree with a focus on Hospitality, Business/Marketing management or Technology is preferred.
• Availability to start 13th of July 2026, full-time, for a 12-month placement.
• Eligibility to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university to be eligible to undertake a placement here.
• Fluency in English (speaking, reading, and writing).
• A proactive and organised individual who can handle their workload to meet deadlines and quality expectations across multiple projects and issues.
• The ability to thrive in a close-knit team environment that relies on open communication to fuel improvements and collaboration.
• A positive, can-do attitude with exceptional attention to detail.

Selection Process

Please apply now, applications close on Sunday 2nd November 2025. We receive a high volume of applications, so thank you for your patience while we carefully review each one to give it the attention it deserves.

If your application is successful, you may be invited to complete a one-way video interview and online assessment. These help us get to know you better and assess if the placement could be a great match. Keep an eye on your inbox, and we encourage you to complete each step as soon as you can. Our EMEA Graduate Recruitment Team will be in touch to let you know the outcome.

Good luck, we are looking forward to meeting you!

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.