IT Support Level 3 Apprenticeship - Epilepsy Society

IT Support Level 3 Apprenticeship - Epilepsy Society

We are Epilepsy Society. The UK’s only charity transforming the lives of people with epilepsy through world-leading research, advocacy and care.

Overview:

To ensure the delivery of a high quality, reliable support function to all employees throughout the Society via the helpdesk.

Responsibilities:

• Document all IT issues highlighted to you and log all communication regarding the support request and resolution in our helpdesk system.
• Assist staff to overcome any difficulties they may be experiencing (e.g. printer failure, poor PC performance, telephone disconnections etc.).
• Provide a professional, reliable and communicative service to all departments at the Society, ensuring a timely response, the appropriate prioritisation of calls and a suitable resolution.
• Escalate any issues or problems that need attention to the relevant support agent. If a serious issue occurs, inform the Head of IT.
• Perform regular checks on all Comms room based equipment to ensure it is in an acceptable working order. Log any issues found within the IT helpdesk and manage their resolution.
• Administer critical background admin applications.

Desirable skills:

• A desire for a career in IT.
• A keen interest in technology.
• Experience with the Windows operating systems.
• Experience with Microsoft office products (specifically Word and Excel).

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

37.5 hours per week.

Benefits:

• Free onsite parking.
• Group pension.
• Life insurance value 2x annual salary.
• Generous annual leave.
• Onsite coffee shop.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.