IT Helpdesk Support Higher Apprenticeship - Brightskye

IT Helpdesk Support Higher Apprenticeship - Brightskye

Kickstart your tech career with Brightskye!

Are you the go-to tech genius among your friends and family? Do you get a thrill from solving problems and making things just work? Brightskye is looking for someone just like YOU to join our team as an IT Support Apprentice!

Two positions are available, with an immediate start!

Why Brightskye?

At Brightskye, we're passionate about using technology to power innovation and make a real difference for our clients. As part of our team, you’ll be working in a fast-paced, friendly environment where curiosity is encouraged, questions are welcome, and support is always available.

What you’ll be doing:

• Acting as the first point of contact for customers for IT issues – from forgotten password to printer meltdowns to connectivity issues!
• Speaking with customers over the phone or email.
• Helping set-up and configure hardware and software.
• Learning to perform IT tasks such as imaging laptops, cabling desks and setting up IT equipment.
• Monitoring customers’ servers, internet connections and back-up systems.
• Learning the ropes from our expert IT team and completing your apprenticeship training with QA Ltd.

What we’re looking for:

• A keen interest in IT and a love for solving problems.
• Great communication skills and a positive can-do attitude.
• An appetite for technology advancements.

Salary: £16,000 - £17,000 per annum.

Working week: 35 hours a week, Monday to Friday, 9am - 5pm

What you’ll get:

• A nationally recognised Modern Apprenticeship.
• Real hands-on experience with the latest tech.
• A personal mentor and a friendly team to back you up.
• 31 days of annual leave.
• Employee pension.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.