ICT Technician Level 3 Apprenticeship - Bromsgrove District and Redditch Borough Councils

ICT Technician Level 3 Apprenticeship - Bromsgrove District and Redditch Borough Councils

Bromsgrove District and Redditch Borough Councils are neighbouring authorities with big ambitions, but each has their own distinct aims, political priorities, customer needs, demographics and commitment to equality and diversity.

Responsibilities:

• Provide technical problem resolution in response to customer calls/change requests received via the Service Desk. Problems could be either hardware or software related.
• Provide first line fault resolution for all ICT users.
• Install new and relocated ICT equipment at sites as directed.
• Undertake routine support, maintenance and troubleshooting of all hardware and software connected to the corporate network inline with agreed procedures.
• Undertakeperformance monitoring of all hardware and software connected to the corporate network inline with agreed procedures.
• Working with the ICT Technician to ensure the ICT inventory is kept current and is updated inline with agreed standards.
• Provide support to users of the dial-in / remote access services.
• Undertake fault finding and fault resolution within agreed timescales. Ensuring customers are kept informed of the status of their fault calls so they are aware of progress towards resolution.
• Assist in the design, planning, installation, maintenance and smooth operation of PCs and peripherals.
• Provide support and maintenance of desktop applications, in particular the Microsoft Office suite and Microsoft Exchange.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

37 hours per week.

Benefits:

• Generous pension scheme.
• Flexible working environment.
• 24 days leave (29 with 5 years service).
• Save ££ on car, tech, and bicycle costs.
• Special retail, leisure, and healthcare offers.
• Free employee support service.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.