IT Consultant Level 3 Apprenticeship - Turn IT On (TIO)

IT Consultant Level 3 Apprenticeship - Turn IT On (TIO)

Turn IT on (TIO) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.

As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. turn IT on is a friendly and supportive place to work where people feel trusted and respected.

Overview:

We are now looking for an eager candidate to join us as an apprentice. You will provide general and routine ICT support to staff and pupils within the school, e.g., basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used in the school and other general tasks as appropriate under the supervision/instruction of senior staff.

You must be dedicated to learning and delivering the TIO support service in a manner that embraces our company values and culture.

Responsibilities:

• Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow up and closing quotes with adequate description and detail.
• Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation.
• Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc).
• General: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members.

Required skills:

• Basic experience and knowledge of ICT and technical issues.
• Willing and quick to learn new programs or website interfaces.
• Flexible and approachable.
• Committed to make a positive impact to your end users including teachers and pupils.
• Adaptable and able to cope with change including travel to a variety of schools.
• Able to work independently and good at planning and organising your own time.
• Excellent team player.
• Excellent customer services skills.

Working hours:

37.5 hours per week, Monday to Friday, 8am – 4:30pm.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.