IT Support Engineer Degree Apprenticeship - Dunedin IT

IT Support Engineer Degree Apprenticeship - Dunedin IT

Why Dunedin IT?

Dunedin IT is one of Scotland's most trusted and experienced technology and connectivity providers providing end-to-end services. We have offices based in Edinburgh and Glasgow, supporting 150 organisations across Scotland and England. We can provide end-to-end IT and communication services for SME and IT consultancy for larger organisations.

Overview:

We are looking for an enthusiastic IT Support Engineer Apprentice to join our office in Edinburgh.

If you like learning something new every day and not knowing what the day will bring, being part of a growing company that strives to put the employee first, be respected to do the right thing, playing with the latest technology/spending customers money on the newest tech and working hard to make a difference to the company and their clients then this could be the role for you.

Responsibilities:

• Work with the help desk team across multiple locations on a varying range of IT requests out with networking background
• Whenever possible, to lead on small networking and connectivity projects and demonstrate the ability to lead on larger deployments over time
• Support requests are logged accurately, prioritized with service level agreements
• Working with end-users, their departments and management teams
• We work in a fast-paced, sometimes stressful environment dealing with over 150 different clients. Being a small company, you will have a greater responsibility than you would in a larger company, and as a result, you will often be expected to come up with solutions off your own back

Desirable skills:

• A strong passion for IT
• Excellent communication skills
• Willingness to learn
• Passion for customer service
• Organised and proactive
• Team player
• Good timekeeping
• Driving license or learning to drive is beneficial

Salary:

£18,000 per annum

Working hours:

37.5 hours per week, Monday to Friday, 9am – 5pm

Benefits:

• Health insurance scheme
• 28 days holiday including bank holidays
• Professional and industry training available
• Flexible working hours around core office hours available
• Company pension scheme
• Company social events

Future prospects:

A full-time role on completion of apprenticeship, with the option of progression within the wider IT team.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.