Digital Operations Higher Apprenticeship - McCrae Training

Digital Operations Higher Apprenticeship - McCrae Training

Are you ready to launch your digital career with a company that’s shaping the future of training and education?

At McCrae Training, we’re on the lookout for a bright, motivated individual to join our dynamic team as a Digital Operations Apprentice. This is your chance to get stuck into the fast-moving world of digital operations—gaining hands-on experience while working towards a nationally recognised qualification!

You will be registering and awarding candidates using SQA Connect and managing and invigilating their exams using SQA Solar/Surpass which are some of our many Awarding Organisation delivery platforms.

Responsibilities:

• Working collaboratively to support sales team, delivery staff and learners alike.
• Problem solving to respond and close all support tickets or escalating when required.
• Becoming the business’s systems expert for Monday.com to support with task management and report creation.
• Utilise Dante Delegate Planner CRM to access, manage, and maintain up-to-date delegate information, supporting a data-driven approach to learner management.
• Communicate effectively with internal teams and external clients using Microsoft Outlook and Microsoft Teams, ensuring timely and professional correspondence.
• Collaborate using Microsoft SharePoint to securely access, share and co-edit company documents in a cloud-based environment.
• Using EUSR Quartzweb and XAMS systems for classroom based courses and e-assessments.
• Utilising CITB systems including CITB ITC and CITB SSP for courses and online testing for delegates.
• Composing weekly reports to be sent to the Management Team.

Desirable skills:

• National 5 in Administration and IT.
• Enthusiastic, confident, outgoing, and professional with excellent communication skills.
• High attention to detail with strong organisational and timekeeping abilities.
• Capable of working independently, using initiative, and managing workload in a fast-paced environment.
• Committed to completing tasks accurately, on time, and to required standards.
• Willing to learn and contribute to continuous improvement within a small business environment.

Working hours:

35 hrs per week, Monday to Friday, 8am – 3:30pm, with 30 minute lunch break.

Salary:

£16,500 - £18,200 per annum, depending on experience.

Benefits:

• Dress down Friday.
• 31 days annual leave, increasing with long service.
• Real living wage employer.
• Standard pension scheme.
• Company staff benefits scheme.
• Career progression opportunities.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.