IT Support Technician Level 3 Apprenticeship - Genus PLC

IT Support Technician Level 3 Apprenticeship - Genus PLC

Genus PLC is a world-leading animal genetics company. At the forefront of innovation in gene-editing, advanced reproductive biology, and other breakthrough breeding technologies, their R&D advances an agricultural practice thousands of years old – animal breeding. Their goal is to ensure the global food system continues to nurture healthy, productive animals that yield affordable, high-quality proteins for a sustainable future. They believe a more sustainable food system starts with better breeding and genetics.

They now have an opportunity for you to become a hands-on member of their global IT service desk, delivering high quality customer focused IT support during EMEA hours.

Responsibilities:

• Provide day-to-day on-site support at our Stapeley office and other remote UK locations.
• Deliver remote support to users across multiple countries in Europe, Africa, Russia and India.
• Meet or exceed response and resolution times defined in service level agreements.
• Escalate and liaise with third party suppliers where necessary, ensuring resolution and stakeholder satisfaction.
• Install, configure and troubleshoot hardware, operating systems (mainly Windows 11) and core productivity tools (e.g. Microsoft 365).
• Manage and support access controls, user provisioning, file permissions, and endpoint security.
• Support virtual and physical infrastructure including VPN, remote access services and storage management.
• Assist with support and maintenance of Microsoft Azure, Microsoft 365, Dynamics 365 and Intune.
• Support delivery of IT projects including office launches, infrastructure refreshes, and digital workplace initiatives.
• Act as one of the primary IT points of contact for colleagues on-site, ensuring consistent communication and excellent customer experience.

Desirable skills:

• Understanding of Windows 10/11, Microsoft 365, and basic networking concepts (IP addressing, DNS).
• Interest in or basic exposure to cloud services (Azure/AWS) and account management (Active Directory, Microsoft Entra ID).
• Awareness of endpoint security (antivirus, MFA) and system updates/patching practices.
• Willingness to, in time, travel occasionally across EMEA to support global IT initiatives.
• Full UK driving licence.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

37 hours per week, Monday to Friday, shifts to cover 8am - 5:30pm (e.g. 8am - 4pm or 9:30am - 5:30pm)

Benefits:

• 25 days holidays plus bank holidays.
• NFU pension scheme.
• Comprehensive training, learning & development program for all employees.
• Employee NHS cash top up health insurance scheme.
• Employee assistance and mental health support programmes.
• Life cover.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.