IT Support Engineer Level 3 Apprenticeship - Bubble IT

IT Support Engineer Level 3 Apprenticeship - Bubble IT

Are you looking to kickstart your IT career with a company that values innovation and outstanding customer service? We’re looking for an IT Support Engineer Apprentice to join our team at Bubble IT and develop hands-on skills in a fast-paced, supportive environment.

Bubble IT is a leading provider of managed IT services, cloud solutions, and cyber security support for businesses across the UK. We deliver proactive, reliable IT support tailored to each client's needs — from small businesses to growing enterprises. Our team is dedicated to helping organisations thrive by keeping their systems secure, efficient, and future-ready.

Overview:

As an IT Support Engineer Apprentice at Bubble IT, you’ll be the first point of contact for customers needing technical help. You’ll gain hands-on experience resolving a range of IT issues and developing your knowledge across hardware, software, and network support.

Responsibilities:

• Providing high-quality customer service and technical support over the phone and via a ticketing system.
• Logging and managing IT support tickets, resolving common issues such as password resets, network faults, and hardware problems.
• Supporting the resolution of 1st and 2nd line technical incidents in line with SLAs.
• Prioritising and managing your workload effectively.
• Meeting key performance targets and service standards.
• Contributing to process and technical improvements.
• Following company procedures, policies, and values at all times.

What we’re looking for:

We’re looking for a motivated and adaptable individual with a genuine interest in IT and a passion for solving problems. The ideal candidate will have:

• Strong communication skills, both written and verbal.
• A logical, problem-solving mindset and attention to detail.
• The ability to troubleshoot technical issues and follow structured processes.
• Good time management and the ability to prioritise effectively.
• A flexible and proactive attitude to learning and development.
• A full, clean UK driving licence (essential).

Additionally, any familiarity with the following technologies is a plus:

• Windows OS (7, 8, 10) and Windows Server (up to 2019).
• Active Directory, Group Policy, Azure.
• Office 365, Exchange, SharePoint, Microsoft Teams.
• Mobile Device Management (iPhone/Android).
• Networking fundamentals (DNS, DHCP, TCP/IP, switches, firewalls).
• Experience with hardware support and maintenance.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

37.5 hours per week, Monday to Friday, 9am - 5:30pm.

Benefits:

• Performance-related bonuses and annual bonus opportunities.
• 28 days holiday allowance (including bank holidays).
• Ongoing support and training throughout your apprenticeship.
• Clear progression opportunities upon successful completion of programme.
• The chance to grow within a supportive and forward-thinking IT team.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.