Register Your Interest - Senior Financial Services Customer Advisor Apprenticeship - Level 3

Senior Financial Services Customer Advisor Apprenticeship - Level 3

The role requires a balance of offering excellent service, with an investigatory mind-set. You will be curious, able to gather relevant information, be resilient and able to work to service level agreements, using your own judgement and building relationships across the organisation.

Job Description

Key roles & responsibilities:

• Responding to consumer calls on a wide range of financial issues
• Liaising with other FCA staff to resolve complex queries
• Drafting written correspondence
• Using judgement to absorb, interpret and summarise large quantities of information
• Identifying and escalating cases where there is a risk

What will I get from the role?

• You will make a significant contribution to the aims of the FCA to protect consumers and reduce harm.
• Working for the regulator, you will be part of a team that plays a critical role for everyone in the UK who is a consumer of financial services
• You will develop your spoken and written communication skills, exercising your judgement to gather intelligence to feedback into the organisation
• You will be in regular contact with the rest of the FCA, and will build relationships beyond your direct team building your knowledge of financial regulation
• You will enter an environment of continuous learning, receiving first class training and support

About FCA

Financial markets need to be honest, fair and effective so that consumers get a fair deal.

We aim to make markets work well – for individuals, for business, large and small, and for the economy as a whole.

We do this by regulating the conduct of nearly 60,000 businesses. We are the prudential supervisor for 49,000 firms and we set specific standards for 19,000 firms.

We are responsible for regulating a sector which plays a critical role in the lives of everyone in the UK and without which the modern economy could not function. From children’s ISAs to pensions, direct debits to credit cards, loans to investments – how well financial markets work has a fundamental impact on us all.