customer service advisor Review
at British Airways
Level 2 Apprenticeship
Customer Service
Manchester
Review Submitted: May 2026
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Amazing apprenticeship programme, the support was always the best and a really nice course that was a perfect length. Have learnt many valuable skills and will take them onto any future job roles.
To what extent do you enjoy your programme?
5/5
Felt like it was a good length and all information and tasks were relevant to the job role.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Ive learnt key customer service skills which i feel like would be useful for any future jobs and ive also developed as a individual with the skills ive been taught and developed on which i can apply outside of the workplace too.
Structure and Support
How well organised/structured is your programme?
4/5
The support that a received from the company was amazing, the learning providers were good, could have been areas of improvement but cant fault the companys support, british airways.
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
3/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Its a huge organisation that has so many different areas to go into and develop yourself in different ways, all the colleagues and people i am surrounded by in work have always been nice and great staff benefits!
What tips or advice would you give to others applying to British Airways?
To just be yourself and make it known that you want to be apart of the company and make a difference. Do your research on the company which will help show your interest.
