Customer Service Advisor Review
at British Airways
Level 2 Apprenticeship
Customer Service
Manchester
Review Submitted: April 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Taking calls every day to assist passengers, attend operational meetings and updates, keep updated regulary with new products, services and campaigns
To what extent do you enjoy your programme?
5/5
The support was great, mentors and managers excellent, the job is enjoyable with benefits
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Customer service, dealing with conflict, arranging meetings, shadowing and training, attending meetings, preparing for meetings and presentations
Structure and Support
How well organised/structured is your programme?
5/5
the structure was great - intensive training , constant support, exams and learning modules, then off the job training was once a month, the rest doing our operational job
How much support do you receive from your employer?
5/5
Managers and learning provider were great- always on hand for support, or to answer any questions or concerns
How much support do you receive from your training provider when working towards your qualifications?
5/5
Always on hand for contact
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Definitely- taught me all the ins and outs of cx service, how to deal with different passengers, how to remain impartial etc
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
All the time! Ive been to multiple professional networking events in my time, fully paid for by the business including expenses such as travel and meal allowances, always social actvities especially around festive seasons
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
I love it here. Well looked after, always supported, great staff travel benefits, great salary, great environment and colleagues.
What tips or advice would you give to others applying to British Airways?
Have knowledge on the industry and nature of the role , as well as life at BA . Have examples of challenging situations and how you over came them
