Apprentice Sales Assistant Review

My role can vary slightly on a day-to-day basis, due to seasonal changes, store layout changes or other factors, but it’s generally consistent. Each week I have 2 hours to complete online modules set by my apprenticeship supervisor, and meet with her roughly on a monthly basis. Besides this, I am often on the shop floor putting out stock or serving customers at the tills. We are also trained and monitored in our customer service, ensuring we are friendly, always looking to upsell and hand out baskets to any customers who need it. My store manager has also put me in charge of certain processes each week, such as date coding which I complete on Thursdays.

I am set tasks to complete each week by my apprenticeship supervisor, with designated time slots to do this set by my store manager. Apart from this, I must work towards learning skills that my assessor will want to see by the end of my apprenticeship, which is generally done on the shop floor, and I can speak to management if necessary to help me

They support me as much as they can. Whenever I have questions they answer to the best of their ability, generally leaving me not being left with any questions. Additionally, my store manager has tried his best to make my job more invigorating for me, as I raised concerns about wanting to be able to do more, so he has set me more tasks to do in the week.

My training provider helps if I have any questions for training. I mostly communicate with her online or in face to face meetings- these happen every month or two months usually. Most of my hands on training is from my management team, with guidance from my training provider to make sure I am meeting goals I need to.

I feel it helps me understand more about my role as a sales assistant and the importance in what I do for the shop; ensuring we comply with legislation and provide the best experience for our customers. It gives me a more in depth look at the role.

Yes

Because the environment is very open and friendly, where I immediately felt welcome upon joining, with the entire team looking after me. The job itself is relatively simple to get to grips with, finding a way to do things that suit you. There are also frequent changes in what we must do, such as having to change the store layout due to seasonal changes, or having to help out with stock take- adding another layer to the job.