IT helpdesk technician apprentice Review
at Smailes Goldie
Level 3 Apprenticeship
Information Technology
East Riding of Yorkshire
Review Submitted: April 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Dealing with tickets from members of staff across all different offices, setting up new staff and laptops, troubleshooting all kinds of issues
To what extent do you enjoy your programme?
5/5
Learning new skills everyday, as well as learning new technology and how it works every day
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have improved problem solving skills, and communication mainly, I have also learnt good time management skills
Structure and Support
How well organised/structured is your programme?
5/5
I have had time to complete necessary work across both apprenticeship work and in business work, both flexing around what each other need at that time
How much support do you receive from your employer?
5/5
A lot, they want me to take further education whether it be industry recognised qualifications or a level 4 apprenticeship
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot, whenever I had a question or needed support they were there to help
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
A lot, it taught me quite what I need to know plus much more. This allows me to troubleshoot and understand new technology without any prior knowledge of them
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
often there are sports events or charity events that happen, staff parties and get togethers
Recommendations & Advice
Would you recommend Smailes Goldie to a friend?
Yes
Why?
Because there is a great work environment, everyone is nice and easy to work with. The company also likes helping further your career with paying for qualifications
What tips or advice would you give to others applying to Smailes Goldie?
learn the values of the company, proud, professional, passionate. This is one of the identities of the company
Agricultural and Landed Estates Accounts Apprentice
- Higher Level Apprenticeship
- East Riding of Yorkshire
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4.3
