Care Coordinator Review
at VOYAGE Care
Level 3 Apprenticeship
Healthcare
Cambridge
Review Submitted: April 2026
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
On a daily basis as a care coordinator, my role involves managing staff rotas, coordinating logins and logouts, processing and confirming timesheets, and organising annual leave. I also respond to staffing challenges by arranging cover for sickness and last-minute absences, ensuring continuity of care at all times.
In addition, I handle incoming and outgoing communications, including replying to emails, answering phone calls, and managing triage to prioritise urgent issues. I regularly problem-solve to address staffing gaps, operational challenges, and service needs efficiently. I communicate closely with care staff and management, update scheduling systems, and ensure all shifts are appropriately staffed in line with care requirements.
I also maintain accurate records, support compliance with company policies, and contribute to delivering a high standard of care. My role requires strong organisational skills, attention to detail, effective communication, and the ability to respond quickly to changing situations.
In addition, I handle incoming and outgoing communications, including replying to emails, answering phone calls, and managing triage to prioritise urgent issues. I regularly problem-solve to address staffing gaps, operational challenges, and service needs efficiently. I communicate closely with care staff and management, update scheduling systems, and ensure all shifts are appropriately staffed in line with care requirements.
I also maintain accurate records, support compliance with company policies, and contribute to delivering a high standard of care. My role requires strong organisational skills, attention to detail, effective communication, and the ability to respond quickly to changing situations.
To what extent do you enjoy your programme?
5/5
I really enjoy my Level 3 Business Administrator programme. I am learning a lot of new skills and knowledge that I can apply directly to my role, which makes it very rewarding. The programme is also pushing me outside of my comfort zone, helping me to grow both professionally and personally, which I find very motivating.
I particularly enjoy developing my understanding of organisation, communication, and problem-solving, as these are key skills in my day-to-day work. The course has also improved my confidence, especially in handling responsibilities and managing tasks more effectively.
I particularly enjoy developing my understanding of organisation, communication, and problem-solving, as these are key skills in my day-to-day work. The course has also improved my confidence, especially in handling responsibilities and managing tasks more effectively.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have developed both new and existing skills during my Level 3 Business Administrator programme. I have improved my organisational skills through managing rotas, timesheets, and daily administrative tasks more efficiently. My communication skills have also developed, particularly when replying to emails, answering phone calls, and handling different situations professionally.
I have gained new skills in prioritisation and triage, which help me manage urgent tasks and respond quickly to issues such as staff shortages or last-minute changes. I have also strengthened my problem-solving abilities by finding effective solutions to day-to-day challenges in my role.
The programme has helped build my confidence, attention to detail, and ability to work under pressure, all of which support me in performing my role more effectively.
I have gained new skills in prioritisation and triage, which help me manage urgent tasks and respond quickly to issues such as staff shortages or last-minute changes. I have also strengthened my problem-solving abilities by finding effective solutions to day-to-day challenges in my role.
The programme has helped build my confidence, attention to detail, and ability to work under pressure, all of which support me in performing my role more effectively.
Structure and Support
How well organised/structured is your programme?
5/5
My programme is very well organised and structured. The courses are clear, easy to follow, and broken down into manageable sections, which makes learning straightforward. My tutor is amazing; always available whenever I need help, providing guidance, feedback, and support whenever I have questions.
The programme is structured in a way that builds on my knowledge step by step, allowing me to develop my skills progressively. Assignments and tasks are well planned, with clear deadlines and expectations, which helps me stay on track.
The programme is structured in a way that builds on my knowledge step by step, allowing me to develop my skills progressively. Assignments and tasks are well planned, with clear deadlines and expectations, which helps me stay on track.
How much support do you receive from your employer?
5/5
I receive excellent support from my employer. They are 100% supportive of my learning and always ensure I have the time and resources I need to complete my programme. They encourage me to develop my skills, provide guidance when needed, and are very understanding when balancing work responsibilities with my studies. This support makes it much easier to focus on learning and apply new skills effectively in my role.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive excellent support from my training provider. My tutor is 100% supportive, always available to answer questions, provide guidance, and offer feedback whenever I need it. He help makes it much easier to understand the courses, complete assignments confidently, and progress successfully towards my qualification.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification is helping me perform much better in my role. The knowledge and skills I am gaining through the programme; such as organisation, time management, problem-solving, and effective communication are directly applicable to my day-to-day responsibilities. It has also boosted my confidence in handling tasks, managing staff rotas, and responding to challenges efficiently.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend VOYAGE Care to a friend?
Yes
Why?
Yes, I would definitely recommend Voyage Care to a friend. It is a supportive and positive workplace where staff are valued and encouraged to develop their skills. The management and team provide excellent guidance, and there is a strong focus on teamwork and delivering high-quality care. I feel motivated and supported in my role, which makes it a great place to work and grow professionally.
What tips or advice would you give to others applying to VOYAGE Care?
My advice to others applying to Voyage Care would be to be yourself, be open, and be honest. It’s important to show your genuine passion for helping others and your willingness to learn. Be prepared to discuss your skills, experience, and how you handle different situations, as this shows your ability to contribute positively to the team.
I would also recommend demonstrating reliability, flexibility, and good communication skills, as these are highly valued in care roles. Finally, don’t be afraid to ask questions during the application or interview process; it shows your interest in the role and helps you understand the organisation better.
I would also recommend demonstrating reliability, flexibility, and good communication skills, as these are highly valued in care roles. Finally, don’t be afraid to ask questions during the application or interview process; it shows your interest in the role and helps you understand the organisation better.
