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Senior Support Worker Review

at VOYAGE Care

Higher Level Apprenticeship

Healthcare

Herefordshire

Review Submitted: March 2026

Overall Rating

4.8 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role
5/5 - Skills Development
4.6/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As a Senior Support Worker, I provide care and support to individuals while also leading a team of support staff. I help with daily activities, promote independence, and ensure service users’ safety and wellbeing.
On a day-to-day basis, I deliver hands-on care, supervise staff, manage shifts, update care plans, and maintain accurate records. I also handle safeguarding concerns, administer medication, and communicate with families and professionals to ensure high-quality care is maintained.
To what extent do you enjoy your programme?
5/5
It was very challenging due to limited working availability, childcare issues and English not a first language. But I did it and that was most awarding.

Skills Development

Have you learnt any new skills or developed existing skills?
5/5
I have developed my skills while completing my Level 4 Diploma in Health and Social Care. This has improved my knowledge of leadership, safeguarding, and person-centred care.
I have also strengthened my communication, decision-making, and confidence in leading shifts and supporting staff.

Structure and Support

How well organised/structured is your programme?
4/5
Apart of having problems on begging with misunderstanding between trainers all went well.
How much support do you receive from your employer?
5/5
I receive strong support from my employer, particularly from my manager. She has been a huge help and has consistently believed in me, even at times when I didn’t believe in myself. Her support has helped me grow in confidence, develop my skills, and progress in my role.
How much support do you receive from your training provider when working towards your qualifications?
4/5
We have some issues on the way but eventually worked out
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification has helped me perform better in my role by improving my knowledge of care practices, safeguarding, and leadership. It has also increased my confidence and ability to support both service users and staff effectively
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, there are opportunities to get involved in extra-curricular activities at work, such as team social events and occasional staff gatherings. These activities help build team relationships, improve communication, and create a positive working environment.

Recommendations & Advice

Would you recommend VOYAGE Care to a friend?
Yes
Why?
Yes, I would recommend VOYAGE Care to a friend. It is a supportive workplace with opportunities for development, and I have received great support from my manager, which has helped me grow in confidence and progress in my role.
What tips or advice would you give to others applying to VOYAGE Care?
I would advise others applying to VOYAGE Care to be compassionate, patient, and willing to learn. It’s important to have a positive attitude and a genuine passion for supporting others.
I would also recommend being open to development opportunities, as the company provides good support and training to help you grow in your role.
In This Review
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