Business Administrator Apprentice Review
at Teldoc
Level 3 Apprenticeship
Business Operations, Customer Service
Telford
Review Submitted: March 2026
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Call handling, booking appointments, running reception desk, completing internal and external tasks.
To what extent do you enjoy your programme?
4/5
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
developed customer service skills, team working, meeting deadlines ect
Structure and Support
How well organised/structured is your programme?
3/5
Had to have several different assessors for various reasons, felt communication was lacking in areas
How much support do you receive from your employer?
4/5
Always happy to help with coursework and gave me more than the required time to complete college work
How much support do you receive from your training provider when working towards your qualifications?
4/5
Felt unsupported by first 2 assessors however my final assessor was incredible, had regular meetings, responded quickly to emails and went above and beyond to support me.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I don't feel like I have had to opportunity to use much of my college learning within my role however do believe it will come more in use when i progress to more management postitions
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Recommendations & Advice
Would you recommend Teldoc to a friend?
Yes
Why?
The answer to this question is very dependent on the type of person they are, it can be a tough job dealing with frustrated patients daily and not everyone will enjoy it, However, the support from colleagues and management can be brilliant.
What tips or advice would you give to others applying to Teldoc?
be yourself and try to stay confident, a huge part of the job is talking to people so you have to prove you can do that at interview level.
