HR Officer Review
at Custom Heat
Level 3 Apprenticeship
Human Resources
Rugby
Review Submitted: March 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I really enjoy my role as an HR Officer. My role is to support the organisation in managing its people effectively while ensuring compliance with employment legislation and internal policies. I act as a key point of contact for employees and managers on HR-related matters and help maintain a positive and professional working environment.
On a day-to-day basis, my responsibilities include providing HR advice and guidance to managers and staff, supporting recruitment processes such as advertising roles, shortlisting candidates and coordinating interviews, and managing onboarding for new employees. I also maintain accurate employee records and HR systems, ensure documentation is up to date, and assist with payroll-related administration where required.
Another key part of my role involves supporting employee relations matters, including absence management, disciplinary and grievance procedures, and general employee wellbeing. I help ensure that company policies are applied fairly and consistently, while maintaining confidentiality and professionalism at all times.
I also assist with HR projects, policy updates, and initiatives aimed at improving employee engagement and organisational effectiveness. Overall, my role focuses on supporting both employees and management while contributing to the smooth and compliant operation of the HR function.
On a day-to-day basis, my responsibilities include providing HR advice and guidance to managers and staff, supporting recruitment processes such as advertising roles, shortlisting candidates and coordinating interviews, and managing onboarding for new employees. I also maintain accurate employee records and HR systems, ensure documentation is up to date, and assist with payroll-related administration where required.
Another key part of my role involves supporting employee relations matters, including absence management, disciplinary and grievance procedures, and general employee wellbeing. I help ensure that company policies are applied fairly and consistently, while maintaining confidentiality and professionalism at all times.
I also assist with HR projects, policy updates, and initiatives aimed at improving employee engagement and organisational effectiveness. Overall, my role focuses on supporting both employees and management while contributing to the smooth and compliant operation of the HR function.
To what extent do you enjoy your programme?
5/5
Learning new policies and laws that I was not aware of, enabling me to see things from different angles (from the view of employee and from the viewpoint of the business)
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have improved my understanding of employment legislation and HR best practices, which has helped me provide more informed advice and support to managers and employees.
I have also developed my communication and problem-solving skills through handling employee queries and supporting employee relations matters such as absence management and general HR guidance.
I have also developed my communication and problem-solving skills through handling employee queries and supporting employee relations matters such as absence management and general HR guidance.
Structure and Support
How well organised/structured is your programme?
5/5
The programme us well structured with monthly meetings with my tutor and assignments/case studies set in between. It has been structured in order to be ahead of the deadline, enabling some flexibility during busier periods of work.
How much support do you receive from your employer?
5/5
My employer has been really supportive, also enabling me to do additional training and courses to support my apprenticeship and to future proof my role.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider have been excellent.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification will enable me to perform better in my role and support the business as it grows.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Team events are organised away from the workplace
Recommendations & Advice
Would you recommend Custom Heat to a friend?
Yes
Why?
Custom Heat is a company with family at its heart. They have a real focus on training and development and every member of staff (from the office to engineers) are encouraged to be the best they can be - providing a gold standard for the industry.
What tips or advice would you give to others applying to Custom Heat?
My advice to anyone applying to Custom Heat would be to demonstrate a positive attitude, a willingness to learn, and a strong work ethic. The company values people who are reliable, proactive, and able to work well as part of a team.
