Commercial Jets Sales Assistant Review

My role was in the Flight Services department. Once a flight was booked with a broker it was handed over to someone in Flight Services. Our role was to liase with both the airline and client to organise everything for the trip. We would organise parking permits and slots for the aircraft, catering, boarding cards, passport information, private terminals, VIP procedures like fast track and a separate security line. Our job was to ensure that everything was in order and nothing would go wrong on the day of the flight to ensure the client had a smooth process and give them the best customer service. We were also lucky enough to fly with some clients as we off to the clients an ACS Representative to be present on the day of the flight and flight ride so if the client has any questions or something occurs it would be on us to fix it so they don't have to do anything.

For the first few months I was working on clients alongside another member of staff in the Flight Services department, learning the process, questions to ask, and how to organise. After 2 months, I was given my own clients, who I built a relationship with and continued to work on them with their flights for the rest of the duration of my placement. This was a lot of responsibility because if anything went wrong, or wasn't done it would be on my shoulders.

Since doing my placement I have gained so many skills and my customer service skills have elevated so much. I was able to work with airlines and company's all across the globe and had to learn how to communicate with everyone because each person is different. My excel skills and email skills improved and I have become so much more professional in the way I would communicate with future employers

From the University, I received so much support, I had down days were I was struggling with my placement and my placement supervisor at uni was always there for me and gave me great advice. I didn't receive as much support as I really needed from the people on my placement, it was very tough love, which isn't what I needed.

In my office, it was very small, there was max 5 people in the office in the day, the days became very repetitive and it was very dull and boring as no one spoke, we would always be sat in silence. However, when I was able to visit the headquaters, the atmosphere was so much better, I had lunch with different people everyday, it was more friendly and exciting.

I personally really struggled in my placement, it was very tough and I don't think I fully knew what I was getting myself in for. It was a lot of work and responsibilities for just being a placement student.

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