Service advisor Review
at BMW Group UK
Level 3 Apprenticeship
Customer Service
Ash Vale
Review Submitted: May 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
In my role I am looking after about 5-7 customers a day. Looking after the progress of their car whilst they are with us at the service centre. At the moment I am focusing on recalls but hope to be involved in the more complicated services.
To what extent do you enjoy your programme?
4/5
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes I have learnt many skills both on the job and off the job at the training academy. For example, how to deal with customers and use all of the systems.
Structure and Support
How well organised/structured is your programme?
4/5
How much support do you receive from your employer?
3/5
How much support do you receive from your training provider when working towards your qualifications?
4/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Recommendations & Advice
Would you recommend BMW Group UK to a friend?
Yes
Why?
Very good way to create skills and friends.
What tips or advice would you give to others applying to BMW Group UK?
Make sure you are eager to learn as you will be learning a lot.
