Reception Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management, Customer Service
Wateringbury
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As a Premier Inn receptionist, I greet guests, manage check-ins/outs, handle bookings, and address guest queries. I ensure a smooth and welcoming experience while supporting daily front desk operations efficiently.
To what extent do you enjoy your programme?
5/5
I really enjoy my programme as it allows me to interact with different people daily, build valuable hospitality skills, and contribute to a positive guest experience in a supportive team environment.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I’ve developed stronger communication and problem-solving skills, improved my ability to multitask under pressure, and gained confidence in using booking systems and handling guest concerns professionally.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is well-structured, with clear guidance and support from the team. Training is thorough, and tasks are organized to help build skills gradually, making it easy to understand my role and responsibilities.
How much support do you receive from your employer?
5/5
I receive strong support from my employer, including helpful training, regular feedback, and approachable managers who are always available to assist with any questions or concerns.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive great support from my training provider. She is always available to offer guidance, answer questions, and provide useful feedback to help me progress confidently towards my qualifications.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification has really helped me perform better in my role by building my knowledge, boosting my confidence, and giving me practical skills I can apply daily at work.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, there are occasional social activities and team events that help build strong relationships among staff. These activities create a friendly work environment and offer great opportunities to connect outside of our daily roles.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
I’d recommend Whitbread to a friend because it offers a supportive work environment, great training opportunities, and chances to grow within the company. The team culture is friendly, and you feel valued in your role.
What tips or advice would you give to others applying to Whitbread plc?
Push your limits
