customer service manager Review
at Shepherd Neame Limited
Higher Level Apprenticeship
Hospitality Management
Faversham
Review Submitted: April 2025
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I look after a team that deals with orders and Customer service issues for our Pub estate and Wholesalers.
I provide reports and attend Target meetings
I provide reports and attend Target meetings
To what extent do you enjoy your programme?
4/5
I found the programme enjoyable and hard. It made me look at myself personally as a manager and how I can impact the way my team works
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I learnt a lot of useful knowledge especially around emotional intelligence and team work
Structure and Support
How well organised/structured is your programme?
4/5
The programme was well organised and the support from both my own company and the provider was good
How much support do you receive from your employer?
4/5
My employer helped but sometimes it was difficult to fit in my role and what was expected of me and the training
How much support do you receive from your training provider when working towards your qualifications?
5/5
This was excellent and I felt I could have contacted my lecturer at any time to ask questions and get support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has definitely helped as I am now a better manager and have been to create a team that works better to acheive the required targets
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes there are many social events for apprentices and also networking for my team
Recommendations & Advice
Would you recommend Shepherd Neame Limited to a friend?
Yes
Why?
This is a family run business that treat their employees like a member of that family. They always encourage the staff to improved themselves.
What tips or advice would you give to others applying to Shepherd Neame Limited?
Be honest, work hard and be willing to adapt to an ever changing picture.
