Customer service representative Review
at British Airways
Level 2 Apprenticeship
Customer Service
London
Review Submitted: April 2025
Overall Rating
3.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
2.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
When i am assigned landside i am either at check in or in a hosting position. When i am airside i am boarding flights or in the lounge.
To what extent do you enjoy your programme?
3/5
I do enjoy my programme. I get to work and enjoy a little bit of school life as well.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes. I have learned JFE. And i have learnt to move at a faster pace.
Structure and Support
How well organised/structured is your programme?
3/5
I would say i sometimes with my study days or workshops are not organised.
How much support do you receive from your employer?
2/5
My mangers have said i cannot have some more support because of mental health.
How much support do you receive from your training provider when working towards your qualifications?
3/5
I do get support for my trainer
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I get more insight than i would compared to a normal CER
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes networking events and social activities
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Because i have had a good experience
What tips or advice would you give to others applying to British Airways?
I would say you need to be puncual and be willing to learn and work in a team
