Customer service apprentice Review
at British Airways
Level 2 Apprenticeship
Customer Service
Heathrow Airport (LHR), Hounslow, UK
Review Submitted: April 2025
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Meeting new customers providing them with a service of check in on flights and managing customer safety.Also boarding flights at airside and providing customers with as much information as we can with their flights
To what extent do you enjoy your programme?
4/5
I like the program as there’s alot of flexibility in this field. Also every day is a new day. And we meet new customers everyday and we see new problems
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Ive gained more confidence since working here and i have learnt new country codes.Also since working here ive gained more patience as i deal with new customers every day.
Structure and Support
How well organised/structured is your programme?
3/5
It’s a fixed routine as we have 1 study day per month and we have a routine of six days working and three days off.
How much support do you receive from your employer?
4/5
I receive alot of support from my colleges and from my managers and if anything i need they are always there for us.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I get full support of work at study and in the terminal
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I have full support and i whenever i need help they are always there
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Volunteers work
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Its a really good work and very flexable and a good experience
What tips or advice would you give to others applying to British Airways?
To be prepared for change
