Customer Service Apprenticeship Review
at British Airways
Level 2 Apprenticeship
Customer Service
Hounslow
Review Submitted: April 2025
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role entails check-in and various hosting positions (landside) and boarding flights, customer service desks (airside). My role is to ensure that passengers have the smoothest time whilst travelling and ensuring that any problems are solved efficiently and quickly.
To what extent do you enjoy your programme?
5/5
This is the best programme that I have been involved in in my life and couldn't have wished for anything better.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Whilst in the terminal the skills that I have improved the most include: my confidence, my timekeeping skills and how I conduct myself in a professional manor
Structure and Support
How well organised/structured is your programme?
5/5
I think this apprenticeship programme is the most straightforward and structured course that I've ever done.
How much support do you receive from your employer?
5/5
The support that I have received from BA has been impressive and something that I've never experienced.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I believe the support that I have received has been impressive
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that this qualification has improved my ability to perform at my best in my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I would love to get involved in a sports day or a football desk
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Because I think this is a very good experience for all young people to get involved in
What tips or advice would you give to others applying to British Airways?
Make sure you stay professional and calm.
