Customer service apprentice Review
at British Airways
Level 2 Apprenticeship
Customer Service
Heathrow Airport (LHR), Hounslow, UK
Review Submitted: April 2025
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Providing excellent customer service to passengers travelling with BA, whilst maintaining a secure and safe environment.
To what extent do you enjoy your programme?
3/5
I enjoy the program but wish I had more learning time
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Confidence when speaking to new people
Structure and Support
How well organised/structured is your programme?
4/5
It’s alright, sometimes schedules can be difficult to deal with but at the most part it does the job
How much support do you receive from your employer?
3/5
There’s ways to get support
How much support do you receive from your training provider when working towards your qualifications?
4/5
My learning provider does help out a lot.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Good.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes volunteering events
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Nice work space
What tips or advice would you give to others applying to British Airways?
Be confident, time management and optimism is key.
