Receptionist Review
at Whitbread plc
Level 2 Apprenticeship
Customer Service
Evesham
Review Submitted: April 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Provide costumer service in a hotel, checking in and out guests, helping them with all their requests either in person, by email or phone calls, doing their experience at our hotel as pleasant as possible, selling our services and cross selling services with the restaurant, working with my colleagues as a team.
To what extent do you enjoy your programme?
4/5
I enjoy the program a great deal because it allows me to learn extensively while progressing at my own pace. The flexibility helps me stay motivated and reduces pressure, making the experience both effective and enjoyable.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Of course, during my working hours I have develop many new skills, like how to use all the computer programs, how a hotel works, how to work in partnership with another business (restaurant in my case) how to manage confidential information as guest data, How to cross selling and more. Plus all I’ve learned during my apprenticeship understanding a bit better how a business works, values, brand standards etc
Structure and Support
How well organised/structured is your programme?
5/5
I think it is very well organized. Even though I tend to complicate things, my coach always manages to make my training easy and very well structured.
How much support do you receive from your employer?
2/5
Not much, although to be honest I don’t really ask much either
How much support do you receive from your training provider when working towards your qualifications?
3/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
We work in partnership with Great Ormond Street Hospital and we sometimes do small activities to raise funds for them, such tómbolas, or little games. We have the chance also to do some training like first Aid
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
I think is a nice place to work, well organised and cares about their people. The salary could be better but is not too bad
What tips or advice would you give to others applying to Whitbread plc?
Just be yourself at work, you don’t need to pretend to be another person as the company is really inclusive and never will judge, we all benefit from diversity as we learn and respect. Managers are people you can talk with, so if you have concerns do not hesitate to talk to them. We work with costumer service so your mind has to be ready to del with all kind of people, just be respectful and patient and understand that some people can have bad days.
