Customer service apprentice Review
at British Airways
Level 2 Apprenticeship
Customer Service
Longford, Greater London
Review Submitted: April 2025
Overall Rating
3.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
2.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Working in Terminal 5 at Heathrow completing roles such as checking customers in , boarding flights and helping customers with their questions
To what extent do you enjoy your programme?
3/5
I enjoy the working side of the programme as it allows you to meet and work with lots of people aswell as learn new skills however the management is a little bit all over the place as sometimes cannot find someone to help when you need it / they won’t answer . The learning provider part of the apprenticeship is great and useful information given however have had many days doing it independently rather than being taught . The team at BA who look over the apprenticeship, at times have been very unorganised which caused unnecessary stress or confusion with them changing things around last minute so made it slightly unenjoyable
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I’ve learnt customer service skills and continued to build confidence in the workplace
Structure and Support
How well organised/structured is your programme?
3/5
There is a big lack of organisation within the apprenticeship with a lot of unknown to us , things often get told last minute, changed after telling us they wouldn’t or just hardly communicated at all which affects the structure . They have gotten better throughout the apprenticeship but still some confusion sometimes.
How much support do you receive from your employer?
2/5
I haven’t required any support yet so am not entirely sure the level of support but I believe I could receive a bit of support if required, however it does feel like they are out to get you rather than support you a lot of the time as they will look out and pick up on bad thins to try catch us out .
How much support do you receive from your training provider when working towards your qualifications?
5/5
My trainer provider is very supportive and will help us in any questions that we need to, she supports the range of working styles and speeds within our group which allows us to work at our own speed without feeling left behind .
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
I don’t believe it helps me too much in my role as majority of it is regulations that don’t come into my role day to day however are good to know .
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
If I wished to there is many groups that I could join , including beliefs, sports and other activities
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Because it’s a flexible working environment
What tips or advice would you give to others applying to British Airways?
Apply for the main role , not an apprenticeship
