Customer Experience Apprenticeship Review
at British Airways
Level 2 Apprenticeship
Customer Service
London
Review Submitted: April 2025
Overall Rating
3.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Customer service in the terminal, check in, boarding flights etc
To what extent do you enjoy your programme?
4/5
I have found lots of elements of the programme enjoyable, some not so much
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have improved my confidence talking to passengers and have learned how to use all the systems we use in the terminal
Structure and Support
How well organised/structured is your programme?
3/5
I wouldn’t say it is that organised in terms of some information we need to know is not communicated to us that well or within a good amount of time
How much support do you receive from your employer?
3/5
My managers have told us all that if we need anything to let them know- this sometimes takes a long time to happen though.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Our trainer has been absolutely brilliant she is always there to help and support us.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Honestly, lots of the training with our training provider I do not use in the terminal, some of the sessions provide us with knowledge on case studies and past experience so we can understand certain rules and situations.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes, none I have experience yet.
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Flexible hours, good benefits
What tips or advice would you give to others applying to British Airways?
Be confident.
