Customer Service Apprentice Review
at British Airways
Level 2 Apprenticeship
Customer Service
Hounslow
Review Submitted: April 2025
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Assisting customers with an excellence of customer service
To what extent do you enjoy your programme?
4/5
I throughly enjoy my job as I develop new skills everyday to comply with regulations within the aviation policy.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Communicating more effectively with customers by assisting all necessary information
Structure and Support
How well organised/structured is your programme?
4/5
Very well
How much support do you receive from your employer?
4/5
Alot
How much support do you receive from your training provider when working towards your qualifications?
5/5
Alot
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Very well
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes networking event
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Because it's good
What tips or advice would you give to others applying to British Airways?
Na
