Customer experience apprenticeship Review
at British Airways
Level 2 Apprenticeship
Customer Service
Harmondsworth
Review Submitted: April 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
3/5
-
Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
checking in passenger providing good customer service making everyone feel included
To what extent do you enjoy your programme?
5/5
I love it because it has allowed me to make new friends and work on my interpersonal skills
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
yes I’ve been able to get my confidence higher and speak to people in a more constructive way
Structure and Support
How well organised/structured is your programme?
3/5
Very organised
How much support do you receive from your employer?
4/5
We receive alot of support and reassurance when needed everyone is very supportive and helpfull
How much support do you receive from your training provider when working towards your qualifications?
4/5
Not alot most of the work is straight forward and easy to understand but if there is anything I struggle on they are always there to help
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
the give us the knowledge needed to understand our role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes there are many volunteering events
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
It creates new relationships and friendShip you get to meet a lot of knew people and experience new experiences everyday
What tips or advice would you give to others applying to British Airways?
to be themselves
