Customer Service apprentice Review
at British Airways
Level 2 Apprenticeship
Customer Service
Longford, Greater London
Review Submitted: April 2025
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
On a day-to-day basis I check in customers and deal with any issues or queries they may have.
To what extent do you enjoy your programme?
4/5
I am really enjoying the programme, it’s full of opportunities and new experiences everyday.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I’ve developed in my confidence levels
Structure and Support
How well organised/structured is your programme?
4/5
The programme is structured really well and every day is different with new situations which makes it much more exciting
How much support do you receive from your employer?
3/5
The employer really supports you and if you need any support there is always someone to ask
How much support do you receive from your training provider when working towards your qualifications?
3/5
The support from the training provider is satisfactory as there’s always someone to help if you need it when it comes to developing towards my qualifications
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Really well
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
They have volunteering opportunities
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Really flexible
What tips or advice would you give to others applying to British Airways?
Be yourself and be open to developing everyday
