customer experience representative Review
at British Airways
Level 2 Apprenticeship
Customer Service
Hounslow
Review Submitted: April 2025
Overall Rating
3.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Working in the terminal
To what extent do you enjoy your programme?
3/5
I enjoy it a lot as it has helped me learn new things
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes
Structure and Support
How well organised/structured is your programme?
3/5
Good
How much support do you receive from your employer?
3/5
A good amount
How much support do you receive from your training provider when working towards your qualifications?
3/5
Only a little amount of help
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
We learn significant amounts about aviation and I think this will help us in the near future when progressing
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
I have met amazing people within BA everyone is so welcoming and overall it’s amazing
What tips or advice would you give to others applying to British Airways?
Be yourself
