Customer service apprentice Review
at British Airways
Level 2 Apprenticeship
Customer Service
Hillingdon
Review Submitted: April 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
3/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Role includes checking in customers for flights boarding flights and dealing with any customer queries.
To what extent do you enjoy your programme?
3/5
I find the job varied so I don’t lose interest doing one specific task so enjoy this role
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learned how to use check in systems improved my customer service skills and gained more patience for situations that take a while to resolve
Structure and Support
How well organised/structured is your programme?
4/5
It is a well organised program with set study days allowing me to not do work in my own time.
How much support do you receive from your employer?
4/5
The support is good and is easily accessible
How much support do you receive from your training provider when working towards your qualifications?
4/5
The study days are done in small groups which makes support easier to access and can get better help
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It helps me reinforce what I have learned through the job
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are voluntary roles that come up allowing me to share my experiences and there are encampment days
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
They have good opportunities for after the apprenticeship
What tips or advice would you give to others applying to British Airways?
Have some experience working with a small group of people
