Customer service apprentice Review
at British Airways
Level 2 Apprenticeship
Customer Service
London
Review Submitted: April 2025
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Landside - check in passengers. Check passports and visas. Ask the dangerous good questions. Talk the passengers naked then enjoy their experience.
Airside - Board different flights and let people into the lounge. Deal with problems that they have and enjoy they are happy.
Airside - Board different flights and let people into the lounge. Deal with problems that they have and enjoy they are happy.
To what extent do you enjoy your programme?
4/5
I enjoy the daily job and the experience that has come with apprenticeship. The study days can be a bit boring but they are needed, and the learner provider teacher is lovely.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Communication.
Teamwork.
Leadership.
Use of Technology.
Empathy.
Teamwork.
Leadership.
Use of Technology.
Empathy.
Structure and Support
How well organised/structured is your programme?
3/5
It’s is organised, and structured. Well the interview process and application took ages. But once we was in we are in. They are also ensure we are on our best behaviour and up to their standards
How much support do you receive from your employer?
3/5
Some support. We have some employers who make more of an effort with us then others. They are all lovely but just some make more time for us.
How much support do you receive from your training provider when working towards your qualifications?
5/5
So much whenever it’s needed they are there. If not the main person they will always be someone
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It’s helps us understand deeper then just the level knowledge
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I have volunteered in my old secondary school which was amazing! And I want more
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
because the experience and the end is worth the things you deal with
What tips or advice would you give to others applying to British Airways?
Be yourself. Ask questions. If you don’t like things for they way it’s done speak about it
