Customer service apprentice Review
at British Airways
Level 2 Apprenticeship
Customer Service
London, UK
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Talking to customers and helping people resolve any issues they have we also Boarding customers and sitting in the lounges
To what extent do you enjoy your programme?
5/5
I love every second of it I could not ask for anything better
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes I have learnt so much, the trainers are brilliant and my manager is amazing at supporting me
Structure and Support
How well organised/structured is your programme?
5/5
Very well structured
How much support do you receive from your employer?
5/5
I received a lot of support
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot of support my trainers are amazing.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It is going amazing the best thing I could ever do in life! And a dream to work for this amazing company. The trainers have helped me so much and makes me feel so confident in my self to do the job
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes I am apart of the Ba football team we are competing in a tournament in August
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Because it is the most friendly environment and just so calm relaxing and beautiful to work for
What tips or advice would you give to others applying to British Airways?
Just be yourself and confident
