Parts and customer service apprentice Review
at BMW Group UK
Level 3 Apprenticeship
Customer Service
Farnborough, Hampshire
Review Submitted: May 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As a parts advisor at BMW head office, I'm responsible for ordering parts that the technicians need in the workshop. I keep fast moving parts fully stocked and put away parts where required. I cover emails that are sent into the workshop and book the work in for the week.
To what extent do you enjoy your programme?
5/5
I started my apprenticeship right after finishing my A-levels in college. It was a big change for me, especially going into this role with no knowledge and no experience. I'm now around 8months into my apprenticeship and so happy I chose to do this after I finish college. There's so many opportunities that come from working here and am so happy with my choice to work here.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
My customer service skills and confidence have developed massively. I've learnt how to talk to people properly over the phone and how to deal with challenging customers. My confidence with the systems we use have improved massively from when I first started and can now easily navigate my way round the systems.
Structure and Support
How well organised/structured is your programme?
5/5
My apprenticeship programme is very organised. I'm given plenty of time to be made aware of any training courses coming up and am informed when there are deadlines I need to meet.
How much support do you receive from your employer?
5/5
I receive plenty of support from my employer. If I'm struggling with anything, I know there's always someone I can go to to find a solution. I always feel as thought I can ask for help with any task I'm doing, so it gets done to be as good as possible.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I go to BMW Group Academy for my training which is supported by inspiro learning. After each training week my CPA will arrange a welfare review to see how I'm doing in my qualification, workplace, and overall life. They always make clear they're here to help if I'm struggling with my coursework.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My customer service training helps me perform better in my role as it teaches you how to interact professionally with customers. It teaches you the right thing to say and certain guideline you need to follow. Dealing with challenging customers can be a struggle but in my training we're taught how to properly deal with them.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are many different events/launches that are available for me to go and work on. This is useful as it allows me to network with people around the company and gives me more experience.
Recommendations & Advice
Would you recommend BMW Group UK to a friend?
Yes
Why?
BMW Group is an amazing to work, especially as an apprentice as there are so many opportunities that open up for you. There are a lot of perks that come with my role which is obviously a big plus! There are so many different roles within the business, there's something for everyone.
What tips or advice would you give to others applying to BMW Group UK?
Be prepared to be pushed out of you comfort zone but it's only for an amazing outcome!
