Apprentice Aspiring Leader Review
at British Airways
Degree Apprenticeship
Business Operations
London
Review Submitted: May 2024
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
The Aspiring Leader Apprenticeship is a four-year programme, allowing apprentices to move around on different placements within the business. There are a mixture of operational, corporate and wider-business roles that we might find ourselves gaining experience in as I am currently in the process of completing a placement in Terminal 5 Heathrow as a Customer Experience Representative. In the context of being a CER, my daily duties involves checking-in customers for their flight, hosting at information desks to help customers with any queries or questions, and helping with the self-service bag drop machines. This programme provides me with a wealth of valuable experience with diverse means of learning as we are able to gain insight and contribute towards different areas of the business and gain a fully-qualified degree at the end of the 4 year course.
To what extent do you enjoy your programme?
3/5
I enjoy my programme a lot as it takes me out of my comfort zone and allows me to gain experience in new things that I would never do out of choice! I am well supported by all of my colleagues, least not of the apprenticeship team who are always happy to help so you are never alone in any aspect. The variety of the programme means you are not stuck working the same role for the four years so all-in-all it has been a great thing for me.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Public-speaking
Planning and Design
Organisational Management
General Management
Technical and IT skills
Communication
Planning and Design
Organisational Management
General Management
Technical and IT skills
Communication
Structure and Support
How well organised/structured is your programme?
3/5
There is a concrete learning journey set out for you from day one so the structure of the programme is relatively straightforward. In terms of the programme itself, what is expected from you is clear.
How much support do you receive from your employer?
4/5
There is always support available from all colleagues and BA is great with providing you with guidance and advice whenever you might need it. They never expect you to know everything at all times so the door is always open.
How much support do you receive from your training provider when working towards your qualifications?
3/5
There is always support available from our training provider.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Our training course is extremely relevant to what we do in our role so it teaches us theoretically what we need to be successful
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are many charity initiatives that you can get involved in.
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
The culture and the environment alike will ensure you are comfortable and happy in your role
What tips or advice would you give to others applying to British Airways?
Be yourself
