Service Sr Associate Review
at Wayfair
Higher Level Apprenticeship
Customer Service
Redruth
Review Submitted: May 2024
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Frontline customer service, answering the phone, digital contacts (sometimes), deep dives into KPI's/metrics, Peer Development Champion.
To what extent do you enjoy your programme?
5/5
I absolutely love the programme, really enjoying it
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Active listening is a skill I have developed
Structure and Support
How well organised/structured is your programme?
5/5
How much support do you receive from your employer?
5/5
The level of support has been outstanding
How much support do you receive from your training provider when working towards your qualifications?
5/5
A decent level of support - everything is explained in detail and a lot of extra material has been provided
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
At the moment my role is not 'coaching' focused
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No
Recommendations & Advice
Would you recommend Wayfair to a friend?
Yes
Why?
I have always loved working at Wayfair, the hours are great, no day is the same as the one before, incredibly dynamic and some great opportunities
What tips or advice would you give to others applying to Wayfair?
n/a
