Customer Service Advisory Review
at Paragon Skills
Level 2 Apprenticeship
Customer Service
Lincolnshire
Review Submitted: April 2024
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I take customer calls & enquiry regarding repairs and general needs of customers who are tenants within the longhouse group, i deal with admin tasks and deal with a certain amount of tasks. i also deal with internal customer queries within teams & external contractors.
To what extent do you enjoy your programme?
4/5
I enjoyed learning new information and keeping my skills up to date
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned communication skills and time management, this job has also developed my existing skills of interpersonal communication.
Structure and Support
How well organised/structured is your programme?
5/5
It was very structured & i felt the sessions and the learning information was very organised
How much support do you receive from your employer?
3/5
I received some support
How much support do you receive from your training provider when working towards your qualifications?
4/5
I was given lots of support and when i needed extra my tutor was available to discuss issues with
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
My qualification helps me preform better as i have more indepth knowledge and skills
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
n/a
Recommendations & Advice
Would you recommend Paragon Skills to a friend?
Yes
Why?
it was very informative, easy learning style
What tips or advice would you give to others applying to Paragon Skills?
apply yourself to all of the tasks to better help your epa
