Customer service apprentice Review
at British Airways
Level 2 Apprenticeship
Customer Service
Harmondsworth
Review Submitted: April 2024
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
2.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
check in customers, boarding the flights and give good customer service
To what extent do you enjoy your programme?
3/5
i enjoy my programme because i have learnt new skills that i wouldn’t have anywhere else
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
boarding flights, how to give customer service and maths skills
Structure and Support
How well organised/structured is your programme?
3/5
i think the communication could be better between managers and apprentices however other than that it is strutted well
How much support do you receive from your employer?
3/5
N/A
How much support do you receive from your training provider when working towards your qualifications?
3/5
low communication in general
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
i feel more supported doing my role as i have learnt new skills as a result of the apprentice ship
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
N/A
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
i have learnt new skills on my apprenticeship
What tips or advice would you give to others applying to British Airways?
keep your attendance in check
