Customer Service Review
at British Airways
Level 2 Apprenticeship
Customer Service
Hounslow
Review Submitted: April 2024
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I check customers in for their flights
Tag their bags
Check correct documents
Hosting
Boarding flights
Enquires
Tag their bags
Check correct documents
Hosting
Boarding flights
Enquires
To what extent do you enjoy your programme?
5/5
Strongly agree
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Communication skills
Structure and Support
How well organised/structured is your programme?
5/5
Very well structured
How much support do you receive from your employer?
4/5
Alot of support
How much support do you receive from your training provider when working towards your qualifications?
4/5
I recieve support in workshops because we learn new things
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Very well
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Not much. Volunteering.
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
It gives you alot more opportunities and expands your knowledge
What tips or advice would you give to others applying to British Airways?
N/A
