Customer service representative Review
at British Airways
Level 2 Apprenticeship
Customer Service
London, UK
Review Submitted: April 2024
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I deliver customer service on behalf of British Airways through the check in process all the way to boarding passengers onto an aircraft.
To what extent do you enjoy your programme?
4/5
I do enjoy my current apprentice programme a lot since it’s helped me grow as a young adult during work life and given me the chance to be offered a lot of opportunities and experiences.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt many new skills on how things work and develop in an airport to ensure customers have a successful experience through their step to step journey and also developed more within my existing skill of personal confidence.
Structure and Support
How well organised/structured is your programme?
4/5
It is organised and structured in best way to honour our needs by the support provided.
How much support do you receive from your employer?
5/5
Ive received the best support all over, I’ve always felt heard and time taken to be listened too whenever I’ve reached out to my apprentice team.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I’ve received a lot of support which has helped me feel valued in respect to my managers wanting me to reach the highest qualifications as possible.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
With the support it allows my confidence to feel more encouraged and that helps me feel that I can perform to my highest level.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There have been a few opportunities offered out to us as apprentices to take part in professional events where we can interact with others and get to experience of different type of events.
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Well known firm with great support and encouragement to develop further with the company.
What tips or advice would you give to others applying to British Airways?
Really express and show off your personal values as BA want to see that through what you deliver and have a strong work ethic so that you can perform to your highest potential in many pathways that BA can then offer and support you ahead.
