Customer experience representative Review
at British Airways
Level 2 Apprenticeship
Customer Service
London, UK
Review Submitted: April 2024
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
A customer service representative at BA. My role requires me to check in passengers along with their luggage, and board passengers on their flight.
To what extent do you enjoy your programme?
4/5
I look forwards to working at the terminal on my day offs
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt how to use different communication style to different passengers on a daily basis.
Structure and Support
How well organised/structured is your programme?
4/5
It is structured well
How much support do you receive from your employer?
5/5
I receive a huge support by asking my PDM for help where they can provide me with a trainer to shadow to support me
How much support do you receive from your training provider when working towards your qualifications?
4/5
Twice a month feedback
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Makes me be knowledgeable and allows me to place that knowledge in my performance
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are networking events
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
The company is very broad, and each department has a way of helping individuals to expand in their skills and knowledge
What tips or advice would you give to others applying to British Airways?
Be a risk taker and make every opportunity to be the most.
