Customer Service Apprentice Review
at British Airways
Level 2 Apprenticeship
Customer Service
Harmondsworth
Review Submitted: April 2024
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Check in customers, board customers at the gates, help out in flight connections and provide a good experience for our passengers
To what extent do you enjoy your programme?
4/5
The programme is really enjoyable, however, the work load on top of working full time shifts can be difficult and exhausting at times. It is really fun doing shifts as everyday is not the same and you feel fulfilled coming home from work.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Learnt how to provide excellent customer service to our passengers and leant to be more confident in myself
Structure and Support
How well organised/structured is your programme?
4/5
I feel the programme is well orangised and structured with clear expectations of us as apprentices
How much support do you receive from your employer?
4/5
I feel supported somewhat by my employer, however, there can be times when you don’t feel supported, for example, balancing the work load. Despite this, my employer cares for my mental health and ensures that I feel supported in my role.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I feel supported by my training provider to work towards qualifications. I always feel that I can rely on my training provider on help regarding my apprenticeship work
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I learn new skills each time I complete a duty day, or complete mandatory e learning modules. I also feel the qualification enables me to feel more confident whilst doing my role in the terminal.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There is plenty of extra-curricular activists to get involved with in my workplace. There is always advertisements regarding these such events
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
I feel the apprenticeship is well structured. I would inform my friend there is a lot of work that goes along with full time shifts, however, you do feel rewarded when you work day to day helping our customers and gaining the satisfaction of knowing you’ve done a good job.
What tips or advice would you give to others applying to British Airways?
Be yourself. If you don’t feel supported, raise your concerns with your manager and tell them why. Always make sure you don’t overwork yourself and ensure you have the right balance of workload and shift time as it’s important to also have a home life and a social life outside of BA.
