Customer service representative Review
at British Airways
Level 2 Apprenticeship
Customer Service
London
Review Submitted: April 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My roles is involved to check in process at airport and answer any questions and help them during the journey
To what extent do you enjoy your programme?
5/5
I enjoy learning and development myself into this new role and have the opportunity to grown professional
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed those skills:
-customer service
- time management
- good communication
- working under pressure
- Gaining confidence myself
-customer service
- time management
- good communication
- working under pressure
- Gaining confidence myself
Structure and Support
How well organised/structured is your programme?
5/5
I think that they have a good organisation and communication
How much support do you receive from your employer?
5/5
I have found a lot of support from my managers during my journey in this new role.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I have found a lot of support from my training during my qualification and I know that if I need any support or help from them. They help me any issues or concerns
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Yeah, it is great motivation to get new goals
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
No moment but I am sure soon I can join any extra activities
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Because, it is a great an opportunity to grown professional into this role or different role.
What tips or advice would you give to others applying to British Airways?
My tip is that you ask everything if you not sure something
