Customer service apprentice Review
at British Airways
Level 2 Apprenticeship
Customer Service
Reading
Review Submitted: April 2024
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I work checking in and boarding customers. I also host by giving directions to customers and assisting them with issues that they face within the terminal
To what extent do you enjoy your programme?
3/5
I enjoy my programme a lot
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I’ve developed my confidence since working here, I now know how to interact with people clearly and professionally. My communication skills have significantly improved and I have more drive to improve further.
Structure and Support
How well organised/structured is your programme?
4/5
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
3/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
British airways is such a well renowned brand and offers so many doors and opportunities. They are flexible and treat the staff so well, we are all incredibly lucky to work here
What tips or advice would you give to others applying to British Airways?
To be confident going forward and have faith that they will succeed
