Customer service representative Review
at British Airways
Level 2 Apprenticeship
Customer Service
Hounslow, UK
Review Submitted: April 2024
Overall Rating
2.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
3/5
-
Skills Development
1.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Checking in passengers , document checks , checking in bags , lounge entry boarding flights
To what extent do you enjoy your programme?
4/5
i enjoy working in the terminal
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
yes , i have learned digital skills and customer service skills
Structure and Support
How well organised/structured is your programme?
2/5
It wasnt very structured in the beginning to due communication but has become quite better
How much support do you receive from your employer?
2/5
i receive quite alot of support
How much support do you receive from your training provider when working towards your qualifications?
2/5
.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
None that have been mentioned to us
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
It is a good company to work at as there are a lot of avenues to go through
What tips or advice would you give to others applying to British Airways?
Make sure you enjoy what you do and never say no!!
